FAQs

MARQUEE HIRE

Will I be able to see the marquees and event hire equipment you offer?

Yes, you are welcome to visit our warehouse on the Nancegollan Industrial Estate (3 miles north of Helston on the B3303) where you can see the various marquees on offer as well as the amazing range of other items we supply.

What size of marquee will I need?

It is very important to choose the right size marquee to suit your event. We work to the following guide:

For a buffet event a minimum of 8 sq. ft. per person

For a seated event a minimum of 15 sq. ft. per person

Will you come and look at the site for the marquee?

Yes. We will be happy to visit you and advise on the best location for your marquee. This site visit is free of charge and without obligation.

When should I make my reservation?

Please book as early as possible, especially for the busy periods.

What are your terms & conditions of hire?

Please see our terms & conditions page.

 

EVENT HIRE

I do not need to hire a marquee. Can I just hire event equipment from you?

Yes. However small or large your list of requirements, we can help you with crockery hire, glass hire, chair hire, table linen hire, all kinds of party hire and much more besides, wherever you are in Cornwall or Devon.

How does hiring work?

It’s very simple and cost effective. Select the products you require from our web site and complete the online quote form. We will then get back to you with an itemised quote. Alternatively, please call us on 01209 831333 and a member of our experienced hire team will be on hand to answer any questions you might have, give advice on the products and services we offer and help you place your order.

Can I view the equipment before placing an order?

If there are any products on our web site that you would like to see please feel free to call us. We will be happy to arrange an appointment for you to come in to view the items and we can also offer advice on your function.

How much does hiring cost?

We offer a simple pricing structure that is based on the length of time you need the equipment for. The standard is a 3-day rate (72 hours); this gives you ample time to set-up and break down after a one day event. For hires of between 4 and 7 days, our weekly rate will apply. Any additional days will be charged pro rata on the original rate. Long term, seasonal and special event rates are by quotation.

What about changes to my order?

We welcome any amendments to your order up to 72 hours prior to delivery. Any additions are subject to stock availability. Please see our full terms and conditions for our cancellation policy.

How and when do I pay?

We ask for 30% deposit at the time of booking to secure the hire. The balance is required 14 days prior to the delivery of the hire goods. We accept payment by cash, cheque, all major credit cards or debit card.

What is my responsibility for equipment return?

Dishes, cutlery and glassware should be rinsed free of food and returned to their respective containers. Linen should be dry and placed in the linen bags provided. Any gas appliances should be disconnected and large cooking equipment should be free from food debris. Equipment should be made ready for collection in the same place that it was delivered, unless other arrangements have been made.

What happens if I break, damage or lose equipment?

After collection, your equipment will be returned to the depot where it will be sorted and counted by our trained team. Any items that are found to be missing, broken or damaged (including weather damaged) will be charged for. Be sure equipment is secured when not in use and protected from the weather.

Who is responsible for the equipment whilst on hire?

As the hirer you are responsible for all the equipment hired from Trevarno Marquee & Event Hire from the time of delivery through to the collection. We advise all our clients that they should arrange adequate insurance to cover the cost of the equipment whilst in your care.